Documentation
ResponseMaster Readme
Contents
Introduction
System Requirements
Registering ResponseMaster
Contacting Extreme Messaging
Online Support
Documentation
Known Problems and Limitations
Introduction
Thank you for using ResponseMaster, an application for managing the returned email messages from large email delivery systems.  ResponseMaster's flexibility allows it to be easily integrated into nearly any system.

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System Requirements
To install and run ResponseMaster, you should have the following:
  • 1 GHz processor
  • 256 megabytes of RAM
  • 50 megabytes of free disk space
  • Fully supported (ie tested) configurations
    • Java Runtime Environment
      • Oracle Java Standard Edition version 1.12, aka Java SE 12 (64 bit)
      • OpenJDK 12 (64 bit)
      • Oracle Java Standard Edition version 1.8, aka Java SE 8 (64 bit)
    • Operating System
      • Windows 10 (64 bit)
      • Windows Server 2008, 2012, 2016 (64 bit)
      • Fedora 28 (64 bit)
      • Ubuntu 18 (64 bit)
    • Mail server (not necessarily on the same machine)
      • Microsoft Exchange Server
      • Postfix
      • qmail
      • PowerMTA
      • Cyrus
  • Other configurations that are likely to work
    (please contact support@extreme-messaging.com if you choose one of these configurations) 
    • Java Runtime Environment
      • Any Java Standard Edition version 1.8 or later compatible runtime environment
    • Operating System
      • Any
    • Mail server (not necessarily on the same machine)
      • Any IMAP4 compliant mail server
      • Any POP3 compliant mail server 
      • Any mail server that writes maildirs 
Registering ResponseMaster
In order to receive updated categorization rules, software updates, and technical support, you must register your copy of ResponseMaster as soon as possible after installing it.  Please send your name, company, and the address of the mailbox(es) you are scanning to support@extreme-messaging.com

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Contacting Extreme Messaging
To contact a Technical Support representative, send email to support@extreme-messaging.com
To contact a ResponseMaster sales representative, send email to sales@extreme-messaging.com

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Online Support
The online support is not yet available. We will notify you as soon as it becomes available.

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Documentation
The ResponseMaster Installation Guide  contains instructions for installing ResponseMaster on your system.
The ResponseMaster Configuration Guide  describes how to set up ResponseMaster for your environment.

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Known Problems and Limitations
  • Some older versions of the 64 bit ResponseMaster installers on Windows defaulted to the 32 bit "Program Files (x86)" directory. If you took that default, you will need to adjust the installation path of the more recent Upgrade installers to install to the same place.
  • The categorization rules have varying levels of coverage for different languages.  English is strongest, followed by French, German, and Spanish which are also pretty strong.  There is also decent coverage for Chinese, Dutch, Finnish, Italian, Norwegian, Swedish, and Portuguese, and some coverage for Danish, Japanese, Korean, and Polish.  If you are interested in discussing support of these (or any other) languages, please contact us at info@extreme-messaging.com

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