Response Master Message Processing Flow
Processes In Flow
| 1 |
Subscriber Data
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Data repository used to store data that describes
a subscriber and the subscribers email address. Also the repository for
the logs of categorized email. In most cases this will be a database.
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| 2 |
Message Generation Engine
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This process merges the subscriber data with the
text of the message. The output of this process is the physical email for
the subscriber. This can be either a Mailing List Manager (e.g. LISTSERV)
or a custom-built solution.
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| 3 |
Message Delivery Server
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The SMTP server used by the message generator to deliver emails to the
subscribers.
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| 4 |
Subscriber Mail Server
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This is a standard ISP or corporate mail server. If the destination
address for the message cannot be identified by the Subscriber Mail Server a
bounce message is sent to the Return Mail Server otherwise the message is
placed in subscribers mailbox.
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| 5 |
Subscriber Reads Email
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The subscriber reads the message using a client email application (e.g.
Microsoft Outlook or Eudora). If the subscriber decides to reply to the
email the reply is sent to the Return Mail Server.
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| 6 |
Returned Mail Server
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The mail server that holds all of the returned email.
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| 7 |
ResponseMaster
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The Extreme Messaging ResponseMaster Product. It will process all the
returned messages and place each returned message into one of eleven
categories.
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| 8 |
Customer Service Mail Server
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A mail server where messages that require customer services attention are sent.
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| 9 |
Subscriber Reads Email
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Subscriber receives a message from customer service in response to the his/her
reply to the original mailing.
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Message Flows
There are five message flows defined below:
Message
Construction(used by all the following flows)
Successful
Message
Immediate
Rejection
Delayed
Rejection
User Reply
Message Construction
Message is created and successfully delivered to the
Message Delivery Server(3) .
-
The Message Generation
Engine(2) combines
Subscriber Data(1) with message text.
-
The finished message is passed to the
Message Delivery Server(3).
Successful Message
Message is successfully delivered to the
Subscriber Mail Server(4) and the
Subscriber(5) receives the message.
-
Message Construction flow.
-
The Message Delivery
Server(3) connects to the
Subscriber Mail Server(4) and delivers the message.
-
The Subscriber(5) receives
the message from his/her .
Immediate Rejection
Message is immediately rejected by the
Subscriber Mail Server(4) .
-
Message Construction flow.
-
The Message Delivery
Server(3) tries to connect to the
Subscriber Mail Server(4) and deliver the message, but the
message is rejected.
-
The rejection is sent to the
Returned Mail Server(6) by the
Message Delivery Server(3).
-
ResponseMaster(7) connects
to the Returned Mail
Server(6), parses the message, writes a log entry to the
Subscriber Database(1), and forwards the message to the
Customer Service Mail Server(8) if it requires customer service.
-
The bad addresses are removed from the
Subscriber Database(1).
Delayed Rejection
Message is accepted but then later rejected by the
Subscriber Mail Server(4).
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Message Construction flow.
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The Message Delivery
Server(3) connects to the
Subscriber Mail Server(4) and delivers the message.
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The Subscriber Mail
Server(4) sends a bounce notification to the
Returned Mail Server(6).
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ResponseMaster(7)
connects to the Returned
Mail Server(6), parses the message, writes a log entry to the
Subscriber Database(1), and forwards the message to the
Customer Service Mail Server(8) if it requires customer service.
-
The bad addresses are removed from the
Subscriber Database(1).
User Reply
Message is sent to the Returned
Mail Server(6) by subscribers who reply to a generated message.
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Message Construction flow.
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The Message Delivery
Server(3) connects to the
Subscriber Mail Server(4) and delivers the message.
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The Subscriber(5)
receives the message from his/her
Mail Server(4).
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The Subscriber(5)
replies to the message, and it goes to the
Returned Mail Server(6).
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ResponseMaster(7)
connects to the Returned
Mail Server(6), parses the message, writes a log entry to the
Subscriber Database(1), and forwards the User Reply to the
Customer Service Mail Server(8).
-
Customer Service reviews the message and responds to the subscribers message,
sending the response to the
Subscriber(9).
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The subscriber is happy because he/she received a response to his/her message.
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